Galaxy S7 data connection deteriorates throughout the day

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I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

I think we should all raise a complaint with the CRTC. It can't hurt and maybe it will help resolve this issue finally.
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I Plan to Stick Around
Posts: 18

Re: Galaxy S7 data connection deteriorates throughout the day

Interesting. I've switched all my phone settings back to the original band (automatic), APN names, etc. and the phone has been working flawlessly for just over a week.

 

Hopefully this continues and it was just in fact a Rogers bug, but we shall see. I'm in the queue for a loaner phone and repair at the local Samsung shop so if my phone drops out between now and then I'll take it in for repair.

 

Not sure what everybody else's experience has been this last week.

I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

I talked to Samsung and they said to do a factory reset. Did it and the problem didn't go away.

Rogers support guy followed up and said he would do a network reset (whatever that is). It's been a day and a half and problem have occurred so I'll keep my fingers crossed.
I Plan to Stick Around
Posts: 18

Re: Galaxy S7 data connection deteriorates throughout the day

Going on 9 days now with no dropout. Fingers crossed.

I'm Here A Lot
Posts: 5

Re: Galaxy S7 data connection deteriorates throughout the day

Hi,

 

I have a Samsung Galaxy S7 Edge Blue Coral which I got it on 25Nov2016. Same issue with everyone are having here in this forum, LTE will drop to 4G and to no connection almost every day. Restart the phone or factory reset or network seem to fix the problem but it will come back in a day or two. Phone call and text message are unavailable randomly through out the day.

 

I have a Share Everything Plan and my other S7 (two phones) lines don't have this issue at all so I though it could be just the S7 edge but I think it is not the case since everyone are having this issue.


Please keep me posted if there is a permanent fix to this issue.

 

Thanks.

I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

@jamescu11ong

Is it possible for you to switch the sim cards in the two phones? I think we've narrowed this down to a device-related issue, with not all devices having the (hardware?) problem. It sounds like your S7 Edge Blue Coral is faulty but your other regular S7 is not. If you switch sim cards and still experience data drops on the Edge, then it would appear that the device is indeed at fault. 

 

Just FYI, I have a GS7 (NOT Edge) and I experience the data drop issue. I think it is a problem in both S7 and S7 Edge phones and you just have to get lucky when you get one off the shelf (or send it in for repair?).

 

Don't get me wrong, there is still also a problem with the Rogers network seeing as this doesn't happen on the Belus network. But I think its a combination of a faulty Galaxy S7 and Rogers that gives rise to the data drop issue, because only a small percentage of GS7/Rogers users experience it.

I Plan to Stick Around
Posts: 22

Re: Galaxy S7 data connection deteriorates throughout the day

It's a compatibility issue. The s7 is having trouble with the network. There are many things that are not working right, from the phone to the network. I have a bell sim in my rogers s7 edge and it works perfect. I put my rogers sim In my zte axon 7 and it's perfect.
I'm Here A Lot
Posts: 5

Re: Galaxy S7 data connection deteriorates throughout the day

Hi @corey170

Good idea on swapping the SIM cards between the phones.

Let me try it out for a few days and keep you posted for what I find out.

Thanks again.
I Plan to Stick Around
Posts: 18

Re: Galaxy S7 data connection deteriorates throughout the day

Had a nine day stretch with no issues then bam, two days in a row, complete drop.

Will continue to wait for a repair from Samsung (wait is just for a loaner phone while it's being fixed)
I Plan to Stick Around
Posts: 33

Re: Galaxy S7 data connection deteriorates throughout the day

Samsung has me so a factory reset.

Rogers did a network reset.

Seemed to resolve the problem for a couple days (LTE drop to 4G still worked), but today while out data stopped working.

Sometimes going into network settings and switching to HSPA only, and then back to auto, will enable data again, but not always.

Reboot is still the best fix.
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