longest hold time

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

longest hold time

Whats the longest hold time that you have been on? Personally i'm at 1 hour right now since i talked to the first person and all i wanted to do was cancel a service that i've had for 5 years and not on contract. I'm kind of curious on how long it will be since i'll talk to someone ^_^

 

 

****Edited Labels****

Resident Expert
Resident Expert
Posts: 31,290

Re: longest hold time

Longest hold time for me was about 1 half hours lol. Honestly every time I call Rogers, ill be holding on for around 20 mins+ until someone picks up. This happens a lot.


Resident Expert
Resident Expert
Posts: 13,280

Re: longest hold time

Bout an hour and a half, but that was while they were having a major outage somewhere. Normaly when I call, it's less than 10 mins, but I try to call early morn, may be a less busy time.


I've Been Here Awhile
Posts: 2

Re: longest hold time

I am approaching 1 hour 8 more minutes!!!! and I am following up on an issue which they were suppose to get back to me!!!

I've Been Here Awhile
Posts: 2

Re: longest hold time

3 HOURS ON 2 separate occasions not to mention multiple hour long waits frequently. In the last week I have been on hold for a total of 8 and a half hours and have still not talked to anyone! Cancelled my Rogers wireless today. Enough is enough.  

Moderator
Moderator
Posts: 275

Re: longest hold time

Hello @AnnoyedNorthern,

 

Welcome to the Community Forums.

 

I'm sorry to hear about your recent experience trying to connect with us, and I'm very sorry to hear you've decided to cancel your services. 

 

If you need to get in touch with us, in addition to phoning in, you can contact us via Twitter @RogersHelps or on Facebook.com/Rogers or send a PM to @CommunityHelps. For more information on our Private Message system, please see this page.

 

RogersShaun

Topic Stats
  • 5 replies
  • 711 views
  • 0 Likes
  • 6 in conversation