Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Rogers not reporting to Equifax

Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...

AJCanada by I've been here awhile
  • 3411 Views
  • 7 replies
  • 0 likes

Resolved! Long Wait Time

Rogers cant lose any customers if they just never answer the phone!  This company hasnt just gone downhill, its fallen off the cliff.  3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...

Unhappy69 by I've been around
  • 7474 Views
  • 28 replies
  • 14 likes

Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 168 Views
  • 1 replies
  • 0 likes

Ticket status

Hi, is there anyway to check the status of a support ticket?  It's number is C18644xxxx, and it's been active since spring last year with no resolution yet.  Can anyone help?   *Added Labels*

kaartil by I've been here awhile
  • 133 Views
  • 1 replies
  • 0 likes

Receive SMS without roaming

I use an eSim provider for data while travelling. But I need to be able to receive SMS sent to my Rogers phone number for two factor authentication into various Web services. Can someone please walk me through the settings to configure this on an And...

rnantel by I've been around
  • 134 Views
  • 1 replies
  • 0 likes

Returned equipments but Rogers still bills me

I have cancelled my two accounts in Jan, and Rogers still sends me bills after two months, I don't know why they keep sending bills and I've already told the online chat people to resolve this issue, they promised to do but nothing changes.I have ret...

图片_20240301225420.jpg 图片_20240301230840.png
Alwin6561 by I've been here awhile
  • 159 Views
  • 2 replies
  • 0 likes

What is the timeline for a backorder phone?

I ordered a iPhone 14 Plus128gb midnight few days ago but it is in backorder status. I checked my order status but there was no estimated time. Is there any way to check the timeline?    ***Edited Labels***

Kevin1211 by I've been around
  • 152 Views
  • 1 replies
  • 0 likes

Billing/Plan Issue

I have had an ongoing issue with my plan since November 2023 and the service is terrible in helping me resolve this. I was sold a plan and phone through the call centre on cyber Monday. The plan was for 42$ and the phone was 10$ monthly with financin...

Jamcage by I've been around
  • 116 Views
  • 1 replies
  • 0 likes

Roaming Charges

I came back from our winter vacation and I got a surprise bill from Rogers. I suspended my service for about two and a half months and restarted on Jan 23 at the end of the cycle.I used my iPhone via Whats app removed my SIM card just in case, and pu...

keswick by I've been around
  • 207 Views
  • 2 replies
  • 0 likes

Cancel Roam Like Home

Can anyone help me here?   I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.   My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00.   There must be a simple way to prevent that so...

dbmurdoch by I've been around
  • 5648 Views
  • 13 replies
  • 0 likes

Internet canclation fee for unstable connection!

I had internet with Fido, but the connection was unstable. After a few calls, they were not able to fix the problem, so they switch my account to Rogers, and told me it would fix the problem.When the Rogers technician came for installation, we notice...

Customer Service Feedback

The only thing going for you is that you are a monopoly.  It is robbery how you do business and overcharge for lousy service let alone services with "known issues". I have spent hours the last 2 days contacting your organization speaking to a mixture...

tlebuffe by I've been around
  • 301 Views
  • 1 replies
  • 0 likes

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've been around
  • 2521 Views
  • 4 replies
  • 0 likes

Internet Service Connection at New Home

Dear Rogers Community and Admins,   Urgent Assistance Needed for an Internet Connection - A Family's Plea: I am reaching out with a request borne out of a family necessity rather than a mere desire for better connectivity. My family and I have been l...

Tahkalot by I've been here awhile
  • 373 Views
  • 3 replies
  • 0 likes

Return Kit

I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ?       ***Edited Labels***

PPPow by I've been around
  • 126 Views
  • 1 replies
  • 0 likes

Rogers blacklisted my brand new iPhone

I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...