I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers...
I have an iPhone 11 that is registered as my device on my Rogers account. I've recently switched to a Samsung and moved the SIM card. The phone is working fine. Samsung says for device coverage protection I need to register it through my carrier. How...
Hello,Why is the data manager available on some data plans but missing on others.This is not rocket science, I would appreciate if it will be available on all plans so we can manage our data better. *Added Labels*
I have been trying to get a hold of rogers for 2 days now, who would of thought you would be on hold on their internet chat line for a long period of time, never did get anyone. All I want to know is when my present term with rogers expires or does i...
2 years ago I cancelled my home phone line and cable package from Rogers. I didn’t notice they kept billing me $20/month the past 2 years until today when I checked the bill over an issue with my cell phone. There’s no usage under the home phone li...
Every time it gets windy my internet service is affected, sometime for days. I call Rogers support and frequently am on hold for more than an hour only to be told something not helpful and sometimes nonsensical. **Labels Added**
seems odd why they would provide an offer that makes no sense for my account. 25GB for $45 / month - Secondary Line15GB for $70 / month - Primary Line **Labels Added**
Can I get my phone turned back on without paying the full amount up front? ***Edited Labels***
If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...
HI, I am a senior just upgraded my phone from an old Nokia flip phone.it has been quite a leap and will take me awhile! i had to upgrade my plan the only thing i have had some trouble with is being able to download apps.i am still trying to figure ou...
Good day. I am really angry.I have been getting overage charges for 4 months now. This mostly started after I got the ignite modem.Some of my bills have been $1400, $1000, $800 etc.I have tried to go to the rogers store that I deal with to speak to s...
So just after I moved to where I am now I got a call from a Rogers sales agent who told me that he's the sales agent for the building and can get me a great deal. I said I already am a customer but would love to hear what he can do for me, he said "O...
HI, Just got a renewed phone today a MOTO G PURE,to replace a Nokia 2720 flip phone.the new phone did not have a sim card and i have a current offer on my account to upgrade my plan,the current sim card does not fit what should i do to get ready to u...
I want to change the billing address but I cannot change it. please help ***Edited Labels***
HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...
First blast of marketing materials came in on Easter weekend; Text message, Email and Phone call. Replied "STOP" to text message, could find no opt-out option via email, ignored phone call. Couple weeks later: Same blast: Text (from a different nu...
I was offered Ignite upgraded for my internet, with a Promise of stable internet. I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...
Hi all, recently indulged in a 500mbps plan on a 3 year commitment. In my key order information details I see that it states under the pricing that “Prices subject to change in accordance with the Rogers Terms of Service. Either I’m tired or I don’t ...
I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...
Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...
