Snow birds.
What options are best for snow birds who spend six months in the US. $12/day plus taxes is to heavy for 20 days per month by 6 months? ***Edited Labels***
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Forum Posts
Billing
I cancelled my service on Sept 16th and have received 2 confirmations that my equipment (modem and pod) were received back. Still getting billed for the service and now getting notices threatening late fees if I don't return the equipment. 6 phone ca...
Price match email
I received a price match email from Rogers that indicated that if I found a better price online for a cell plan that they would price match. I found a better price. I knew I would get nowhere as usual with Rogers I thought I would try. I spoke to 5 l...
I cancelled my wireless plan, and then Rogers signs me up to a new account, without my permission
I cancelled my wireless plan, and then Rogers signs me up to a new account, without my permission ***Added Labels***
How can i replace my temporary cell number to my regular number ?
Hi Everyone, I was on "Pay as you go" plan and just shifted to a post paid plan, during this transition Rogers gave me a temporary number and said i have to transfer my regular number once i would get the sim card, that i got yesterday, now i wanna r...
Issue with the Rogers Winback from 7X
Hello I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...
Snowbirds wintering in Florida 6 months
Does Rogers offer their Snowbird customers a competitive plan for 6 months? *** Edited Labels ***
Non Rogers or Fido user trying to update billing address on my account
I am not a Rogers or Fido cellular customer and when i try to update my billing address its trying to send SMS for verfication. I do not have a mobile number setup on my account because it needs to be either rogers or Fido. Therefore i am unable to u...
Automated Billing issues
Roger changed me over to ignite internet , cancelled my old account , created a new account , i have automated billing , i checked my account and i was told account was 2 months payments owing.. After going to store they can't help , on ...
Repair Technician Damages
Hi,I had a tech in yesterday and he drilled a hole through my wall into the siding strip that goes around a door and it popped it out and he just left it for me to notice and never mentioned anything...how do I contact rogers to get them to fix damag...
Resolved! Sent a deal for 250$ off upgrade but cannot checkout
I was sent an email yesterday with an exclusive that granted me 250$ off my remaining balance if I upgrade. At first I couldn’t even get past selecting a device to upgrade to. Eventually with a lot of messing around I was able to select a data plan a...
Resolved! Moving to an Area Without Coverage
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
Customer Service
So disappointed with RogersHad an issue with a $500 charge After30 years as a customer all this company could offer me was $150 while it took two phone calls and a couple of hours of my time.A special company to deal with.Hello Bell. Probably not muc...
Resolved! Multiple Payments Made in Error
Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card? ***Edited Labels***
Resolved! crave gift card
I have a Crave Gift card I wish to use and downloaded it on my smart phone. I have an account now but cannot figure out how to access it on my Smart TV Ignite with Rogers. It automatically subscribes me on my Rogers account. I want to try the gift ca...
Horrible customer service
Worst customer service. Charged $25 for Thor, which I didn’t order or watch. Took over 2 hours in what is jokingly called customer service queues. Apparently this was ordered on the same day as my mother’s memorial, at a time that I was sitting in th...
Trying to remove old boxes from account
We have just changed to Rogers Ignite and have several older boxes that we own. We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them. Nobody seems to know ho...
Resolved! Stack TV
Stack TV has been available on Ignite TV and SmartStream for a while now but I can't find any information about the package on Rogers.com. The Stack TV channels have been available as conventional Flex Channels on Ignite TV since the beginning. How...
Resolved! Rogers changed my phone number without my consent
I have 2 phone numbers, A and B. I called Rogers support to change my number on B because someone was spoofing my number and calling random people. Despite me making clear to the service agent that I wanted to change B, they changed my phone number A...
how long does it take to troubleshoot a line?
I'm beyond frustrated right now and I'm calling for someone to help. I ported 2 lines to you guys, u guys messed one up and it's been 1 whole week where another carrier can't reach that line. All I hear is someone's working on it, oh it's been escala...
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