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Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 3266 Views
  • 13 replies
  • 0 likes

Your account has been cancelled

Hello, my account was canceled after adding a new line and ordering the phone online, how can I unblock it soon? I can’t use any services, no calls, no internet, I went to the operator in the store, and they showed calling 1 (888) 383-2080, but witho...

User9740 by I've been around
  • 97 Views
  • 1 replies
  • 0 likes

Un Resolved Customer Complaint (#xxxxxxxxx)

This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...

Michael43 by I've been around
  • 308 Views
  • 1 replies
  • 0 likes

Deceased Account-Holder

I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...

PapaProton by I've been here awhile
  • 94 Views
  • 1 replies
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Account cancelled with no warning

When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 123 Views
  • 1 replies
  • 1 likes

Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been here awhile
  • 179 Views
  • 3 replies
  • 0 likes

Incorrect billing and extremely long waiting

I cancelled my service for other reasons and I returned all the devices (2 boxes) as suggested by rogers via Canada post. Based on the tracking number, Rogers received my return on January 16. However, later on I found I was billed for not returning ...

Yong2004 by I've been around
  • 108 Views
  • 1 replies
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The on hold void

I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...

Wayward by I've been around
  • 72 Views
  • 1 replies
  • 1 likes

I don’t get the WhatsApp code.

Since yesterday, I'm trying to register my number in WhatsApp app, but I don't get the SMS code, I've already tried deleting the application and reinstalling it and still nothing, what else can I do I'm really despairing       ***Edited Labels***

joseluis by I've been around
  • 321 Views
  • 2 replies
  • 0 likes

Incessant calls from 1-844-760-3908 re service in area

Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...

AMAC1 by I've been around
  • 125 Views
  • 1 replies
  • 0 likes

Rogers Credit Operations hanging up

Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...

ajkhoury by I've been here awhile
  • 1481 Views
  • 4 replies
  • 0 likes

Resolved! Rogers email about decommissioning cable boxes

I am still on legacy cable in Scarborough, ON.  I just got an email from Rogers that said:  "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024."   Does anyone kno...

wayner92 by I'm a reliable contributor
  • 5501 Views
  • 23 replies
  • 0 likes

Unauthorized Netflix Charges on My Rogers Bill

I am wondering if anyone else is being charged for netflix, $20.99 monthly. I have been charged for over half a year now.  I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times ...

Donnie51 by I've been around
  • 1912 Views
  • 17 replies
  • 1 likes

Terrible customer service

    Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded th...

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kkph by I've been here awhile
  • 112 Views
  • 1 replies
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Service charge

I just paid a $50.00 service charge that was bogus because Rogers made a mistake on our final bill.Hopefully this will be the last contact from Rogers Wireless that I see. I was beginning to feel like Rogers was my stalker. Hopefully this blood money...

Rwupdate by I've been around
  • 82 Views
  • 1 replies
  • 0 likes