Hello. This is my first post. I’m a long time Rogers customer and I recently changed my TV package from the Digital VIP to one of the new packages. After I made that change, my Better Choice Bundles (BCB) discount dropped from 12 to 8%. I have all four services (cable, internet, home phone and wireless). Is it correct that the new TV packages don’t count towards the BCB? I have been told that any BCB discount is suppressed when there’s a promotion on the TV and/or internet side, but it continues to apply to all active wireless lines.
Any assistance would be appreciated. Thanks!
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I my recent experience of clarifying this question, I learned the following.
BCB on TV/Internet/Home Phone/Wireless was reduced at the end of July, 2016. I have no recollection of this change, and when making the changes to my plan was not informed of such.
It was reduced from 12% to 8%, still applied to my cell phones ((a few dollars per month reduction of about 4.00 per month 36.00 per year due to the 4% reduction, plus taxes).
It has never applied to home phone charges, and does not duplicate bundled plan prices of TV and Internet, but it does cover additional services on TV such as add on TV themes, channels, HBO, etc, extra terminals and so forth.
When I made the change, like I said, I was never told and had to call to find the details, although I could not verify ever hearing of the change, they had documentation on the notice and timing and ways they sent it out, but I had no knowledge of it. I couldn't be bothered to push on it, I had other more major errors that had to be dealt with and there is a point where I call it a day. I could have legitimately requested that they verify the documentation and 60 days notice of the change, and advise on all changes when I made the plan changes, but decided I had negoitated a good deal on other things, I let it go.
It is something that is required by CRTC that all these changes must be provided, but to decline when I got the verification work order would mean I would go back to my old plan as it was not changed yet, and I would still have to negotiate and I was tired.
If you want to, you can escalate the discussion and absence of advise to you of this change up front. They may provide some credit for miscommunication.
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