Nearly done with rogers

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Around
Posts: 1

Nearly done with rogers

Hi Rogers


After spending a few horus trying to talk to someone this week about a phone hardware upgrade, my latest experience is 58 mins without being able to speak to someone who can help me: 3 people so far who shuffled me on to another wait. Thanks but no thanks. I'm about 1 more call from changing provider.

Apparently with my current premium plan I can upgrade to an iPhone 8 for $349. If I change to a premium plus 2 year plan for $10 more a month, I can get the same phone for $99. So, 2 years times $10 extra per month = $240 + $99 = $339 for the new phone. versus $349 on my existing plan. So I save $10 in 2 years which equals 42c a month saving. Am I missing something or is that really as dumb as it looks?

My phone bills were close to $2k over the last 12 months and that's all you can do for me? 

Seriously frustrated with you guys and about to leave for good.

Ralph

 

 

***Edited Labels***

Moderator
Moderator
Posts: 321

Re: Nearly done with rogers

Hey @Ralph71,

 

Welcome to the Rogers Community Forums.

 

We definitely value your loyalty as a customer and most certainly appreciate your need to save money where you can.

 

Please feel free to reach out to us via PM @CommunityHelps so we can take a closer look at your account and see what options we have available to you. If you're unfamiliar with how our private messenger works, please check out this how to, blog.

 

We look forward to hearing from you. 

 

RogersCilio

 

 

I've Been Around
Posts: 1

Re: Nearly done with rogers

Cilio - first thing you can do is tell Rogers to staff up and stop keeping people twiddling their thumbs for an hour stuck in a "customer service" phone tree (and customer service isn't what i'd call it hence the quotation marks), and then having to speak to people who clearly don't know what they're doing. I spent  close to 80 minutes on the phone yesterday, including twice being sent to the wrong department, until I was finally put in touch with someone in Canada in customer retention - the very helpful and polite April. She was the only person I spoke to who knew what they were doing. She has actually saved me money, organized for a new phone for me, and seemed genuinely willing to help defuse my intense frustration at Rogers' customer service. My phone bills during 2017 added up to $2,272 including work related travel. I'd expect better treatment. Ralph 71

 

What's New
2018 VIVO IPL 11
April 7th - May 27th, 2017
Full Package
Sportsnet PPV: 377 HD | 378 SD
Price: $29.99
Playoff Matches
Sportsnet PPV: 348 HD | 250 SD
Price: $14.99/game
Full Details and Schedule

The VIVO IPL is a professional Twenty20 cricket league established by the Board of Control for Cricket in India (BCCI) in 2007. The tournament features eight teams from across India with some of the most exciting and talented cricket players in the world! The 2018 season of the Indian Premier League, the VIVO IPL 11, begins its eleventh season on April 7th.

 

WWE: Greatest Royal Rumble LIVE
Friday April 27, 2018
LIVE: 12:00 PM ET
PPV Channels: 348 (HD) | 350 (SD)
Price: $54.99
WWE Network Channel: 512 | 398 (Atl)
Price: $12.99
Full Details

For the first time ever, the Royal Rumble match will feature 50 WWE Superstars! Live on Sportsnet pay-per-view or on the WWE Network, channel 512 (Ontario/Atlantic)

 

Topic Stats
  • 2 replies
  • 454 views
  • 0 Likes
  • 2 in conversation