Let's say that you got a brand new Blackberry Z10 and then 4 days later you're in a car accident that leave you with a crack in the screen. Is this covered under that? Or perhaps your son grabbed your phone and while running dropped it and cracked the scren. Is this covered? Has anyone ever used this program? What do you have to do?
Solved! Solved! Go to Solution.
On the link below, follow the steps and you will see what the fee is. You will need to pay via a credit card. Follow the link below.
Your replacement service fee is: $200
Additional taxes may apply.
Replacement service fees differ by device make and model.
Please check this website any time your wireless device changes.
Rogers device protection is a total rip-off. We have been paying $11 a month on my son's phone. When the phone broke and we went to claim under the plan we were told 1) we had to pay an extra $200; 2) It wasn't anything to do with Rogers. When the "new phone" arrived it was a refurbished phone. So we payed over $300 for a refurbished phone. Save yourself the money and avoid Device Protection.- Another Rogers Ripoff
So I pay a monthly fee on top of my phone bill for warranty on my phone. I've been paying this fee for over a year now.
I cracked my phone screen by accident, and figured "well this is why I've been paying warranty for over a year." So I take my phone to the store at the mall and they just give me a card and tell me to visit the site on the card. I figure "Well this is weird, why can't I just get my phone replaced right then and there?" So I go to this site and it asks for a bunch of information and in the end it tells me I need to mail or fax a sheet with a bunch of photo copies of information that I don't even know if I still have, and they will get back to me when they get it. And I still have to pay $120...
What on earth is the point in paying for warranty when it doesn't do anything and I have to jump through a million hoops just to get my phone replaced? I'm seriously considering just cancelling. I am not a happy customer at all.
Welcome to the community!
Phones are so delicate now a days, I smashed a few screens in my day
I believe you are talking about Device Protection.
The Device Protection offers 2 replacements during a 12 month period and quick shipment of the replacement device, Covers loss, theft and damage (physical and liquid) even after the manufacturer's warranty expires (Note: Loss and theft coverage is not available in MB, NL, QC and SK) and offers extended technical support (unlike a basic manufacturer's warranty)
You can complete a device replacement request at phoneclaim.com/rogers
We also have an alternative option to call Asurion and set up a replacement, the number is 1-855-877-3887 and dial 1 after the prompt to contact Asurion.
For more information on our Device Protection offer please click here.